Returns & Warranty Policy
Legalities of returns and Complaint Handling Procedure
Trublutint Autostyling - Window Tinting, Vinyl Wrapping & Aftermarket or any person associated within the company is neither liable nor responsible for fitment of commercial grade tints to private vehicles. The owner is aware of window tinting legality in QLD and is the sole decider and will accept full responsibility in selecting the commercial tint to be fitted to their vehicle.
As window film is applied to your vehicle it cannot be "returned" and as such a fee for removal will be applied, in the event of a complaint or the like.
No Warranty Claims will be assessed on any vinyl installation until all outstanding payments have been paid in full. This included repayment plan customers. If you have a problem you would like addressed please contact Trublutint via email email@example.com for an assessment of your claim.
If you are unhappy with our product or service provided, or wish to lodge any complaints of any nature, please advise in writing through email at firstname.lastname@example.org **Please make sure you provide your full contact details and any details you believe are relevant. **
TERMS AND CONDITIONS OF SALE VINYL WRAPPING
1 Unless otherwise agreed by Trublutint Autostyling in writing, the Terms apply exclusively to every Agreement.
2. After Care
2.1 Specific after care instructions will be given on completion on job, for any clarification of these after care instructions please contact the installer or refer to our website www.trublutint.com.au for further information.
4.1 Payment for the Services must be made in full upon completion of the Services and prior to release of your Vehicle, no vehicle will be released.
4.2 Trublutint Autostyling will only accept payment in the form of cash, EFTPOS, Bank Transfer or via EZIDEBIT. Trublutint Autostyling has the right to require a deposit.
4.3 Trublutint Autostyling has the right to require an upfront deposit for all work, these deposits are non refundable and non transferable
5. Payment Default
5.1 If you default in payment of any amount payable to Trublutint Autostyling in accordance with clause 4 above, then Trublutint Autostyling may, without prejudice to any other remedy available to it:
(a) charge you interest, which shall accumulate on a daily basis on any sum due at the prevailing rate pursuant to the Penalty Interest Rates Act 1983 (QLD) plus 10 % for the period from the due date until the date of payment in full.
(b) Any payments made by you will first be applied to any interest payable and then in reduction of any other amount owed to Trublutint Autostyling
(c)charge you for, and you must indemnify Autostyling from, all costs and expenses (including without limitation all legal costs and expenses) incurred by Trublutint Autostyling resulting from the default or to recover any sum due;
(d) withhold and retain possession of the Vehicle (and charge you for the storage costs incurred by Trublutint Autostyling in accordance with lien in clause 6.2) until payment is made in full; without effect onTrublutint Autostyling's accrued rights under any contract.
6. Passing of Property
6.1 Until full payment in cleared funds for the Services is received by Trublutint Autostyling, as well as all other amounts owing to it by you, the title and property to the Services and the Goods remains vested in Trublutint Autostyling and does not pass to you.
6.2 Trublutint Autostyling retains a general lien over the Vehicle until full payment in cleared funds is received by Trublutint Autostyling for all the Services provided to you.
7. Use of the Vehicle
7.1 You hereby consent to and authorise Trublutint Autostyling and its employees, agents or contractors to drive or otherwise move the Vehicle for the purposes of and incidental to:
(a) supplying and carrying out the Services on the Vehicle; and (b) offering the services referred to in clause 11.
7.2 You acknowledge and agree that Trublutint Autostyling will not be liable for any loss or damage occasioned to the Vehicle or any person or property whilst the Vehicle is being driven by or in the possession of Trublutint Autostyling to the extend permitted by law.
7.3 You must indemnify and keep Trublutint Autostyling harmless from all costs, actions, claims, demands, loss or damage (including all legal costs) arising from or in connection with the use or possession
8. Selection of Services
8.1 You acknowledge that:
(c) you have not relied on any service involving skill and judgement, or on any advice, recommendation, information or assistance provided by Trublutint Autostyling in relation to the Services or their use, fitness for purpose or application;
(d) you have the sole responsibility of satisfying yourself that the Services are suitable for your use or any contemplated use, whether or not such use is known by Trublutint Autostyling;
(e) any description of the Services provided in a quotation or invoice is given by way of identification only does not constitute a contract of sale by description.
9. Performance of Agreement
9.1 Any period or date for delivery stated by Trublutint Autostyling is intended as an estimate only and is not a contractual commitment. Trublutint Autostyling will in no circumstances whatsoever be liable for any loss or damage suffered by you or any third party, nor will you be entitled to cancel your order for failure to meet any estimated date or cancellation or suspension of the provision of the Services.
10.Liability and Indemnity
10.1 Except as specifically set out in these Terms or contained in any warranty statement provided with the Services, any term, condition or warranty in respect of the quality, merchantability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the Services or Goods, whether implied by statute, common law, trade usage, custom or otherwise, is hereby expressly excluded to the extent permitted by law.
10.2 Replacement of the Goods or the cost of replacement of the Goods and provision of the Services is the absolute limit of Trublutint Autostyling's liability however arising under or in connection with the sale, use, storage or any other dealings with the Services or the Goods by you or any third party.
10.3 Trublutint Autostyling is not liable for any indirect or consequential losses or expenses suffered by you or any third party however caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.
10.4 You are solely responsible for all risks relating to or arising from the selection, supply, installation and use of the Goods and the Services.
10.5 You acknowledge that as a result of your selection, the Goods may:
(a) render the Vehicle illegal to use for your intended purpose;
(b) render the Vehicle unroadworthy; open to defect or
(c) otherwise adversely affect the ability to operate or use the Vehicle safely.
10.6 If, after the supply of the Goods and Services by Trublutint Autostyling (as requested and selected by you), your Vehicle falls within any of the categories in clause 10.5, then you warrant and represent that you will not cause or allow the Vehicle to be driven or used in any manner that is illegal or otherwise unsafe.
10.7 Without limiting anything in this clause 10, you must indemnify and keep Trublutint Autostyling harmless from all costs, actions, claims, demands, loss or damage (including all legal costs on an indemnity basis) arising from or in connection with your selection of the Goods pursuant to clause 10.4 or a breach of the warranty given in clause
10.8. Nothing in the Terms is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods or supply of services which cannot be excluded, restricted or modified.
11.Removal of Existing Tint or Vinyl
11.1 Without limiting any other Terms, you expressly acknowledge and agree that Trublutint Autostyling will not be liable for any loss or damage occasioned to the Vehicle as a result of the removal of existing automotive tinting or vinyl wrapping products, whether original equipment or after market.
11.2 You must indemnify and keep Trublutint Autostyling harmless from all costs, actions, claims, demands, loss or damage (including all legal costs) arising from or in connection with vinyl wrap damaging existing paintwork and in the instance of undisclosed or unknown previous damage.
12.Guarantee and Warranty
12.1 Trublutint Autostyling guarantees that the Services supplied will be free of any material installation defects as per the industry standards for the normal lifetime of the Goods. This guarantee is not transferable.
12.2 If any such material installation defect is detected, Trublutint Autostyling will rectify the defect at its own cost excluding Front Bar, Rear Bar, Side Mirrors and Wheel arches.
12.3 You acknowledge and agree, that for the purposes of clause 12.1, the normal lifetime of the Goods is 5 years.
12.4 For the avoidance of doubt, this guarantee only applies to the installation services and does not extend to any manufacturing or latent defects whether material or otherwise in relation to the Goods up to 20 years.
12.5 In relation to any manufacturing or latent defects in the Goods, Trublutint Autostyling will so far as it reasonably can, transfer or make over to you the benefit of any guarantee or warranty which may have been given by the manufacturer of any such Goods.
13. More Information
13.1 For further information pertaining to Window Tinting/Vinyl Wrapping and any other Trublutint Autostyling Service, it's do's and don'ts and information on warranty. please visit www.trublutint.com.au.
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